Privacy Policy

Last updated: September 28, 2026

Introduction

Let Them Go (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy’s purpose is to explain how we collect, use, and share your data when you use our mobile app.

Analytics

Our website at tryletthemgo.com uses Google Analytics to understand how visitors use the site. Google Analytics may set cookies or use similar technologies on your browser. You can opt out of Google Analytics measurement at Google’s Analytics opt-out page.

Basic Information We Collect

• Your name
• Email address
• Unique app identifier
• Gender

User Consent

By using our services, you are providing Let Them Go with consent to transmit and store your data which includes but is not limited to personal information. You can withdraw consent by contacting us, submitting a data deletion request, and ceasing to use our services.

Google User Data

When you choose “Sign in with Google,” we receive your name, email address, and profile picture from your Google Account. We do not request access to any other Google data.

How we use it: We use this information only to create and sign in to your Let Them Go account, show your name in the app, and contact you about your account. That includes email about your account, such as no-contact milestone messages. We do not use Google user data for advertising.

How we store it: It is stored in Firebase Authentication and our database on Google Cloud Platform, protected by the security measures described below.

How we share it: We do not sell Google user data. We share it only with the service providers listed in this policy that host and operate the app on our behalf (Firebase, Google Cloud Platform, OneSignal, and RevenueCat), or when required by law. We do not share it with TikTok.

Deletion: You can delete your account and this data at any time from the app’s settings, or by emailing team@tryletthemgo.com.

Apple Sign In

We provide a “Sign in with Apple ID” option that allows us to collect your email or private relay email (if you use the “Hide My Email” feature). This option also allows us to see personal info you’ve made publicly available via your Apple account, such as your first and last name.

Information Collected by Third-Party Services

We use several third-party services that may collect additional information, such as:

• Unique users (through client IDs).
• Emails.
• Session information including duration, frequency, and recency of visits.
• Device information including the type of device used, operating system, browser type and version, and screen resolution.
• Approximate geographic location based on IP address (city, region, country).
• Language preferences.
• Referral information.
• Engagement data including screens visited within the app.
• Entry and exit pages.
• Time spent on each screen or in the app overall.
• Interactions with content and features.
• Event data we define, such as interactions with specific features, in-app purchases, or other user actions.
• Transaction details, like products purchased, transaction amounts, and purchase dates.

Third-Party Services We Use

• Firebase
• Crashlytics
• Google Cloud Platform
• OneSignal
• RevenueCat
• TikTok
• Google Analytics (website)

Health Data

We may collect information that could be considered health data under applicable laws, including but not limited to: (i) mood tracking data and emotional state indicators that you voluntarily log within the application; and (ii) any personal health information, mental health information, or other sensitive personal data that you voluntarily include in journal entries or other text-based features within the application. Such information is collected solely for the purpose of providing the application’s features and functionality. You acknowledge that by entering such information, you consent to its collection and processing in accordance with this Privacy Policy.

How We Use Your Information

We use your data to:

• Provide the features and functionality of Let Them Go.
• Enable contact tracking and reminder features.
• Store and display your journal entries, mood logs, and messages.
• Track your no-contact progress and milestones.
• Send push notifications related to your no-contact journey and our services.
• Analyze how you use the app to personalize your experience.
• Deliver marketing messages.
• Respond to inquiries and provide support.

How We Share Your Information

Your data may be shared with the following third-party services:

• Firebase: cloud storage, analytics, and crash reports.
• Crashlytics: crash reports.
• Google Cloud Platform: cloud storage.
• OneSignal: customer messaging.
• RevenueCat: in-app purchases & subscriptions.
• TikTok: app events, such as registration, content views, and purchases.

We may also share your personal information with other third parties in order to:

• Comply with laws and regulations.
• Respond to law enforcement requests.
• Protect our rights and interests.
• Protect the safety of our users.

Data Rent and Resale

We will not sell or rent personal data to any third party without your explicit consent. Any explicit consent will constitute an “opt-in” procedure or agreement.

Community

If you use the community, posts and comments you publish are visible to other members. Your community profile shows a public no-contact streak.

Data Deletion

You can delete your account from the app’s settings. Deletion removes your sign-in and account data from our servers and from the services that store it for us (RevenueCat, OneSignal). Public posts and comments stay visible without your name, shown as “Deleted user.” Active App Store or Play subscriptions must be cancelled separately in the store. You can also emailteam@tryletthemgo.com to request deletion.

Data Access

You can request a copy of your personal information at any time.

Data Retention

We reserve the right to retain your data to meet legal obligations, resolve disputes, and enforce our agreements.

Security

We take reasonable measures to ensure personal information is stored securely and protect against unauthorized access, use, disclosure, alteration, or deletion. These measures include:

• Using industry-standard security measures.
• Employing encryption techniques.
• Accessing your data only through secure means.
• Limiting access to your personal data to authorized parties.

While we are committed to protecting your data, no method of Internet transmission or electronic storage is absolutely secure. We cannot guarantee the security of your data including but not limited to unauthorized access, use, disclosure, alteration, or deletion.

Data Breach Notification

If and when we are made aware of a data breach, we are committed to notify impacted users to the best of our ability. We cannot guarantee the notification of a data breach to any user whose data was deleted by us or as a result of a user-initiated data deletion request.

Children’s Privacy

Our service is not intended for children under the age of 13 and does not collect personal information of children knowingly. If you believe such a data transmission has occurred, contact us at team@tryletthemgo.com.

Policy Updates

This privacy policy may change. Users may be notified of policy changes via any of the following:

• Email communications
• In-app messaging
• Push notifications
• Updates to the App Settings & Information screen

Contact Us

If you have any questions or concerns regarding this policy, please contact us via email:team@tryletthemgo.com.